Zycus Off Campus Drive 2023

Job Description

• Serve as Product Technical Analyst on Zycus Procurement Applications (Source to Pay)

• Work on all aspects of Zycus Support Desk and be the first point of Contact for Customers having queries/ issues related to Zycus products & be available on email/ chat/ call mediums for the Customer concerns

• Work with the Technical Account Management Team to ensure deliverables are on-time, increase efficiency and resolve issues for customers by coordinating with multiple Teams from Zycus & Customer side to achieve Customer Satisfaction 

• Participate and contribute to best practices (tools/process), knowledge sharing & find ways to automate and ideate new things to enhance Customer experience, reduce manual efforts and suggest new processes 

• Work with customers and internal stakeholders while participating and facilitating testing including User Acceptance Testing

• Evaluate and suggest innovative solutions and workarounds for customer requirements

• Work efficiently on, Zycus products configuration, Incident Management Tools, MS-Excel, etc.

• Provide strong technical understanding of Zycus product with the ability to discuss and demonstrate the Zycus Solution and how it may be configured to meet a customer’s business needs.

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