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Telstra Hiring Technical Support Engineers | Job in Bangalore

Looking to kickstart your career at one of the world's most innovative and iconic companies? Check out Telstra 2024 for freshers. With a direct link

Telstra

Job Overview

Company

Telstra

Gender

Female, Male

Experience

Fresher

₹ Best in Industry

Salary

IT

Industry

Job Type

Full Time

Job Post

Technical Support Engineers

Qualification

BCA, Graduate, B. E/ B. Tech

Location

Bangalore

Post Date

18 Jan 2024

Job Description


  • This role is responsible for continuously improving service reliability and rapidly restoring customer incidents.

  • Working across all aspects of the customer support experience.

  • Detect and prevent incidents before they occur.

  • Aid the development and implementation of new technologies to ensure Telstra leads the ICT industry. (For example: Networking)

  • Identify and implement opportunities to improve process, efficiencies, and customer experience.

  • Provide input into learning and development for our entire ecosystem.

  • Cross Skill into different technology hubs

  • 24x7 Shift Environment / On-Call support / Australia Business hours

Job Requirements


  • 0 to 3 years working in IT industry.

  • CCNA or equivalent.

  • Knowledge on firewalls.

  • Strong understanding on Routing & Switching.

  • Incident Management Experience.

  • Previous Customer Service experience.

  • Written and Verbal communication skills and good English comprehension.

Company Description


Telstra


At Telstra, we have a clear purpose: to build a connected future so everyone can thrive. We believe it’s people who give purpose to our technology. So we are committed to staying close to our customers and providing them the best experience. And delivering the best technology.

This is where YOU come in, by playing your part in helping our customers connect: faster, better and smarter.

Telstra

Job Location

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