TEKsystems Off Campus Drive 2023
TEKsystems hiring for Software Engineer | Job in Bangalore
Looking for a job in It Department? TEKsystems is offering Software Engineer position for B.Tech /BCA & Graduate | walk-in interview | Direct Apply Link
Job Overview
Company
TEKsystems
Gender
Male, Female
Experience
Fresher
₹ Best in Industry
Salary
IT
Industry
Job Type
Full Time
Last Date
As soon as possible
Job Post
Associate Software Engineer
Qualification
B. E/ B. Tech, BCA, Graduate
Location
Bangalore
Post Date
5 May 2023
Job Description
Provide remote server hardware and software support to enterprise customers, field CE's, and escalation engineers.
Diagnose and solve incidents/issues via phone and email.
Apply systematic problem-solving techniques to deliver timely resolution, quality call documentation, and a can-do attitude.
Develop and document clear action plans to resolve issues, even where information may be limited.
Deliver timely solutions to customer issues and meet the defined SLAs for response and resolution time, and other performance metrics are met/exceeded.
Collaborate with other cross-functional groups such as L2, L3, Labs, Call Management Group/Resource control to ensure timely resolution of issues.
Participate/prepare post-incident reviews with ASM/Account Team as required.