Tata Communications Off Campus Drive 2023
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Jr Customer Service Executive
B. E/ B. Tech, Graduate
13 May 2023
Manage the back-office processes for delivering services, including feasibility assessments, network access, and customer order processing.
Ensure that network systems, inventory, and bandwidth are available for provisioning on Network A.
Analyze the need for capacity optimization and augmentation to address network capacity issues.
Oversee the delivery of customer orders, including configuration management.
Guide the network design team to ensure timely customer connectivity and handover to the project implementation team.
Diagnose and troubleshoot network problems and take corrective action.
Provide technical expertise for business planning and workflow management to integrate network and system solutions for network improvement.
Responsible for hardware planning, environment provisioning, documentation, and application deployments for various services and applications.
Work with clients and internal stakeholders to deliver integrated service across multiple products.
Provide expertise to internal teams and external vendors to deliver complex solutions in a timely manner.