ResMed Off Campus Drive 2024: Qualification, Salary Details, Bangalore Job
Looking for a job in Bangalore? Check out ResMed 's Off Campus Drive 2024. Find qualification and salary details here. Apply now!
₹ Best in Industry
Customer Support Associate
B. E/ B. Tech
7 Dec 2023
Provide effective phone and email software support to clients reporting problems or requiring on-the-spot coaching with our products
Utilize the Salesforce Service Console to log customer cases
Perform basic and advanced troubleshooting to identify/verify the underlying cause of customer-reported problems
Utilize internal resources to assist in the prompt resolution of application and technical issues
Contribute to the maintenance and improvement of the knowledge base
Escalate calls to higher-level analysts according to defined support processes
Contribute to the monthly team goals
Participate in after hour on-call rotation
Bachelor’s degree or equivalent experience
Excellent customer service skills in a technical environment
Good problem-solving and prioritization abilities
Excellent verbal and written communication skills
Electronic Health Record experience is preferred
Knowledge of the post-acute healthcare industry is preferred
ResMed is a global medical technology company that specializes in developing and manufacturing products for the treatment of sleep-related breathing disorders and other respiratory conditions. Founded in 1989 in Sydney, Australia, ResMed has grown to become a leading player in the sleep and respiratory care industry.
The company’s primary focus is on creating innovative solutions for sleep apnea, chronic obstructive pulmonary disease (COPD), and other respiratory conditions. ResMed’s products include continuous positive airway pressure (CPAP) machines, masks, and other devices designed to improve the quality of sleep and respiratory function for patients.
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