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ResMed Off Campus Drive 2024: Qualification, Salary Details, Bangalore Job

Looking for a job in Bangalore? Check out ResMed 's Off Campus Drive 2024. Find qualification and salary details here. Apply now!

ResMed

Job Overview

Company

ResMed

Gender

Female, Male

Experience

Fresher

₹ Best in Industry

Salary

IT

Industry

Job Type

Full Time

Job Post

Customer Support Associate

Qualification

B. E/ B. Tech

Location

Bangalore

Post Date

7 Dec 2023

Job Description


  • Provide effective phone and email software support to clients reporting problems or requiring on-the-spot coaching with our products

  • Utilize the Salesforce Service Console to log customer cases

  • Perform basic and advanced troubleshooting to identify/verify the underlying cause of customer-reported problems

  • Utilize internal resources to assist in the prompt resolution of application and technical issues

  • Contribute to the maintenance and improvement of the knowledge base

  • Escalate calls to higher-level analysts according to defined support processes

  • Contribute to the monthly team goals

  • Participate in after hour on-call rotation

Job Requirements


  • Bachelor’s degree or equivalent experience

  • Excellent customer service skills in a technical environment

  • Good problem-solving and prioritization abilities

  • Excellent verbal and written communication skills

  • Electronic Health Record experience is preferred

  • Knowledge of the post-acute healthcare industry is preferred

Company Description


ResMed


ResMed is a global medical technology company that specializes in developing and manufacturing products for the treatment of sleep-related breathing disorders and other respiratory conditions. Founded in 1989 in Sydney, Australia, ResMed has grown to become a leading player in the sleep and respiratory care industry.

 

The company’s primary focus is on creating innovative solutions for sleep apnea, chronic obstructive pulmonary disease (COPD), and other respiratory conditions. ResMed’s products include continuous positive airway pressure (CPAP) machines, masks, and other devices designed to improve the quality of sleep and respiratory function for patients.

ResMed

Job Location

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