PowerSchool Off Campus Drive 2023

Job Description

• Answers, evaluates and prioritizes incoming telephone, email, and chat-based requests for assistance from users experiencing problems with hardware, software, networking, and other computer-related technologies

• Recognizes problems, conducts research, provides resolutions, and follows up with customers as needed, escalating more complex cases to the appropriate team

• Logs and tracks calls using a problem management database and maintains history records and related problem documentation

• Prepares standard statistical reports, such as help desk incident reports

• Consults with programmers to explain software errors or to recommend changes to programs

• May test software and hardware to evaluate the ease of use and whether a product will aid the user in performing work

• All other duties as assigned