LimeChat Off Campus Drive 2024: Qualification, Salary Details in Bangalore
Explore the LimeChat Off Campus Drive 2024 in Bangalore. Find out qualification requirements, salary details, and secure a private, full-time job opportunity in Tech Support Engineer. Join now!
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Tech Support Engineer
Graduate, BCA, B. E/ B. Tech
1 Feb 2024
Handle calls from customers and provide them with a solution to their queries.
Build relationships with assigned customers, help them with issues, and continually delight them with a positive, customer-centric attitude.
Own getting a resolution for issues & coordinate with other teams to resolve problem
Become an expert in Limechat's product and educate customers on the use and benefits of our product
Efficiently set goals and work on them so as to avoid any escalations and maintain the relevancy and quality while providing service to the customers.
Should be able to handle day to day tickets
Collaborate closely with other teams to ensure an exceptional customer experience and take care of any customer issues
Possess strong phone, written, and verbal communication skills
Confident, high energy, self-motivated, and a true team player
Demonstrated ability and desire to work and excel in a fast-paced environment
Excellent multitasking and project management skills
A startup mentality with a bias to action
Enjoy talking about technical concepts, have a great data-driven & process-oriented approach
Founded by Nikhil Gupta and Aniket Bajpai, alum of IIT Delhi, LimeChat is world's first Level 3 AI, human-level chatbot startup that enables D2C brands leverage conversational marketing and provide industry-best customer support automation.
By using the power of human-level AI conversations LimeChat is currently able to increase campaign conversions by 3x, reduce support workloads by 70%, and improve customer satisfaction by creating the most compelling user experiences for D2C brands.
We have quickly grown to service 250+ clients and build a team of 60+ rockstars. Our clientele includes top D2C brands of India such as Wow Skin Science, Mosaic Wellness, Mamaearth, Neeman’s, etc.
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