IBM hiring Delivery Process Associate | Job In Pan India
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Delivery Process Associate
B. E/ B. Tech, BCA, Graduate
15 Dec 2023
Manage billing disputes raised through tickets according to agreed procedures, process maps and Desk Top Procedures or other guidelines agreed with the client.
Involve the internal teams to understand the reason of error and responsible parties; gathering and validating the information provided.
Identify problems that might arise from operations with the use of ethical procedures and professional judgment.
Process credit notes or debit notes as per the need identified from the investigation of the case.
Prepare summary of the case basis the documents and responses received and can present it accordingly to the designated approvers to obtain approval to issue credit or debit to customer.
Ability to work in a highly competitive environment with stringent SLAs (CPI, KPI, GPI) in terms of timelines and overall customer satisfaction.
Records customer inquiries by documenting inquiry and response in customers’ accounts.
Minimum 0-1-year work experience in Customer Support: Order to Cash
Ability to manage order fulfilment, Collecting and applying Cash payments
Ability to handle queries through calls and Email follow-ups
Working knowledge of basic accounting and various accounting principles.
Should have good communication skill, both written and verbal.
Willingness to perform job role in shifts as required
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IBM Services is a team of business, strategy and technology consultants that design, build, and run foundational systems and services that is the backbone of the world’s economy. IBM Services partners with the world’s leading companies in over 170 countries to build smarter businesses by reimagining and reinventing through technology, with its outcome-focused methodologies, industry-leading portfolio and world class research and operations expertise leading to results-driven innovation and enduring excellence.
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